Privacy Policy
Last updated: January 1, 2025
Introduction
Beam Telepet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine platform and services.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including:
- Name and contact information (email, phone number, address)
- Pet information (name, species, breed, age, medical history)
- Payment information
- Communications with veterinarians
- Photos or videos you share during consultations
Automatically Collected Information
When you use our platform, we may automatically collect:
- Device information (browser type, operating system)
- Log data (IP address, access times, pages viewed)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide and improve our veterinary telemedicine services
- Process appointments and payments
- Communicate with you about your appointments and our services
- Maintain medical records as required by law
- Ensure the security and integrity of our platform
- Comply with legal obligations
Information Sharing
We may share your information with:
- Veterinarians providing your care
- Service providers who assist in operating our platform
- Payment processors
- Legal authorities when required by law
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our video consultations are encrypted, and we follow industry best practices for data security.
Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Object to certain processing of your information
- Receive a copy of your information in a portable format
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations, including medical record retention requirements which vary by province.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@beamtelepet.ca
Address: Toronto, ON, Canada